Docutrix

The creators of Docutrix, ZGuy Software Solutions Pty Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how Docutrix collects, uses, stores, and protects your personal information when you use our web and mobile applications.

Docutrix is designed for secure access to business data. We collect only the personal information necessary to authenticate users and deliver our services.

Use of Large Language Models (LLMs)

Docutrix uses a third-party large language model (LLM) to process all user queries and enhance product functionality. While LLMs are an essential part of the Docutrix experience, your privacy remains a top priority. We do not use your data to train or fine-tune these models. All data processed through the LLM is handled securely and remains strictly private to your team's Docutrix account. Your information is never shared outside your organization or used to improve the underlying AI models.

Information We Collect

We only collect the minimum personal information required to authenticate and manage your account:

Name (if provided)
Email address
Authentication credentials
Technical information such as device type, IP address, and usage logs (for security and performance purposes)

We do not collect any sensitive personal data or use your information for profiling, advertising, or resale.

How We Use Your Information

We use your information solely to:

Authenticate and authorize access to the platform
Deliver and maintain the Docutrix service
Provide user support
Monitor system performance and security
Notify you about critical updates or changes to the service

Data Sharing and Disclosure

We do not sell, rent, or share your personal data with third parties for marketing purposes.

We may share your data with trusted service providers who assist in delivering our services (e.g. cloud infrastructure, authentication platforms), under strict confidentiality agreements and only to the extent necessary.

We may disclose your data if required by law or to enforce our legal rights.

Cookies and Tracking

Docutrix uses only essential cookies required for authentication and security. We do not use third-party advertising or tracking cookies.

Data Retention

Your data is retained only while your account is active. Upon account deletion, all associated data — including authentication credentials and business usage data — is permanently and irreversibly deleted from our systems.

Account Deletion

You may delete your account at any time through the platform.

Delete my account

This action will permanently erase all data associated with your account. It cannot be undone.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure authentication practices, and access controls.

Despite our best efforts, no system can guarantee 100% security. We encourage users to maintain strong, unique passwords and protect their login credentials.

Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Correct or update your information
Request deletion of your data
Withdraw consent (where applicable)

To exercise any of these rights, please contact us at the details provided below.

International Users

Our services may be accessed globally. If data is transferred outside your country, we ensure appropriate safeguards are in place in accordance with applicable privacy laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. We will notify you of any material changes via the platform or email.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Email: support@docutrix.com
Website: https://www.docutrix.com